We want you to be in love with your From Zailie pieces & we understand shopping online can be tricky. If you change your mind, you are welcome to return your full price items for a credit note or exchange them for other style(s) within 14 days from your delivery date. When you return your purchase, make sure that you do so unworn, in original condition, unaltered and unwashed. This ensures that we can re-sell the item in its present condition.
To return your items, please print your original order confirmation email & include it with your return satchel so we know it belongs to you.
You will also need to fill out our returns form via the link below:
Please post to:
PO Box 1610 North lakes QLD 4509
We recommend using a traceable delivery method, with signature, and taking note of your tracking number as we will not be made liable for any loss of garments.
Upon receipt of your piece/s, they will undergo a quality review & once deemed acceptable, we will proceed with either your exchange or credit voucher. Please note for exchange requests, you will be sent a shipping invoice as we do not cover shipping costs for exchanges. Once paid, we will send our your garment/s.
Please read below our return policies and FAQ and if you still have questions, please contact us at firstname.lastname@example.org