Shipping & Returns

Shipping Important Info

Processing Times

Your order will be shipped with love, within 24 hours of receiving it, excluding weekends and public holidays. If your order is placed on a weekend of public holiday, it will be shipped the following business day. 

Aus Post Delivery Times

Please see the Australia Post website here for accurate delivery times.

Tracking your Order

Your order will be dispatched with a tracking number which will enable you to trace it. We all know how exciting delivery days are so we will make this process as smooth as possible for you by sending you an email once dispatched, with a tracking number, so you can follow Mr Postman and your parcel!

Australian and New Zealand customers can track their order here

Missing Parcels

Once your order has been shipped and your tracking number provided, it becomes your responsibility.  If your parcel is missing, your will be able to liaise with Australia Post or DHL who will be able to assist with locating it. 

Replacements or refunds will not be given for orders missing in transit.

Duties and Taxes

All international orders are sent DDU (Delivery Duties Unpaid).

You may be required to pay import duty or a formal customs entry fee prior to or on receipt depending on your country. Additional taxes, fees or levies may apply according to local legislation and it is the customer’s responsibility to check these details before placing any orders for international shipping. 

From Zailie does not offer any assistance in this process.

Do you need help?

Email us & we will get back to you ASAP:

Return & Refunds

We understand that online shopping can be tricky and we want to make sure you have the most amazing experience with us. Please read below our return policies and FAQ and if you still have questions, please contact us at

Returns Important Info

Shipping of a Returned Rtem


Exchanging an Item


Applying for a Refund